amidst all my non-work related hullabaloo (more on that soon), i'm having a technical problem at work. hardly an anomaly, i know. anyway, so i call help desk to see what the status is of my ticket, and they tell me the name of the person assigned to it and to get in touch with them. ok fine.
so i look them up on the intranet, and of course since i'm not sure how my problem is going to be solved, i'm curious what this person's job title is. i'm expecting support technician, help desk support, something like that. natural, yes?
no. his title is "non-employee". how very nice. i have an employee reject coming to help me.